Benefits are lost when healthcare facility leaders and vendors don't develop the customer relationship into a partnership, according to an article on the FacilityCare website.
Trust needs to be fostered as neither the buyers and the sellers can have their needs met without a baseline of trust.
Buyers need high-quality products at a fair and price. And sellers need to achieve results with reasonable profit margins.
Buyers and the sellers should have a frank discussion early in the process to talk about each other’s vested needs in relation to the best outcome needed to achieve a shared goal.
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