Case Study: Intercom System Improves Visitor and Patient Experience

MarinHealth Medical Center, a state-of-the-art medical facility in Northern California, recently improved its communication abilities by installing Aiphone’s IX Series intercom system, complete with a custom door station. 

The 327-bed, independent medical facility serving the North Bay community, opened Oak Pavilion, a 260,000-square-foot, four-story cutting-edge facility focused on patient-centric care and sustainable building design.

“We ended up choosing Aiphone’s IX Series, as we felt it was the best option to meet our needs,” said Nick Tournis, who was IT operations consultant at MarinHealth Medical Center during this installation. “It’s future-focused, networked and features an IP-based system, all of which are ideal for a state-of-the-art medical facility.”

Tournis said the company worked to identify the best solution for meeting the hospital’s needs and the IX Series encompasses all the different communication needs required by the facility, as well as providing flexibility for future expansion.

The system solves a number of major pain points for the hospital, especially in improving visitor and patient experience. In addition, each of the units in the new pavilion — including the emergency department, intensive care unit, maternity ward, surgical center and neonatal intensive care units — required a system allowing doctors, nurses and other staff to travel freely between patient areas and waiting areas.

The intercom stations in these areas also provide video, which allows for additional monitoring in cases of suspicious activity, and the ability to make duress calls in the event of an emergency.