Patient wait times are no longer a concern at Rush University Medical Center’s new facility, thanks to a GPS system that tracks patients from the moment they walk in the door, according to an article on the Fierce Healthcare website.
The Chicago outpatient facility uses the location system to ensure patients don’t wait any more than 10 minutes in the waiting room and throughout their visit.
The technology requires both staff and patients to wear locator badges so clinicians can track how long patients have been waiting and which provider needs to see them. The information is displayed on a map via color-coded symbols.
The facility will use the technology to make sure the practice operates at peak performance by tracking staffing needs and improving workflow.