Guide focuses on how hospital's physical environment can impact patient experience

American Society for Healthcare Engineering develops report to educate hospital leaders on ways to improve HCAHPS scores


The American Society for Healthcare Engineering has produced a new guide titled “Improving the Patient Experience through the Health Care Physical Environment.” 

The information was gathered to educate hospital leaders on ways — beyond quietness and cleanliness — to improve HCAHPS scores across a a healthcare facility.

The guide takes a holistic approach to improving the patient experience in the physical environment.

It includes case studies; a hospital leader checklist; a template for using the people, process and place model; a detailed table outlining eight domains of care measured by the HCAHPS survey and their relationships to the physical environment; along with additional resources.

Download the free guide here.

 



April 21, 2016


Topic Area: Maintenance and Operations


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