Healthcare facilities are borrowing fundamentals from the hospitality industry to improve patient experience, according to an article on the Forbes website.
The new emphasis is happening in part it’s because people are covered with higher and higher deductible health plans, paying more of the bills themselves, the article said.
However, in a recently released Medicare survey, 60 percent of responding hospitals received three or fewer out of five stars in patient satisfaction rankings.
To truly be patient-centered, hospitals need to focus on customer service and delivering safe, high quality care at the same time. That does not require a degree in hospitality or a concierge desk, the article said.
A 'Superbug' Is on the Rise in Hospitals
The Next Generation of Security Tech in Healthcare Facilities
Encompass Health Rehabilitation Hospital of St. Petersburg Opens
Why More Facilities are Adding Gender Neutral Restrooms
Massachusetts Hospital Cyberattack Reflects Growing Vulnerability in Healthcare Systems