An Illinois hospital has adopted an airline-like app experience that combines wayfinding and scheduling, according to an article on the Healthcare Facilities Management website.
Carle Foundation Hospital's app provides indoor maps with real-time, turn-by-turn directions. It can also help with patient scheduling.
The MediNav system provides analytics on how patients are navigating through the facility, which Carle can use to detect faults in its facility layout and increase operational efficiency.
The hospital’s first phase of deployment will include digital wayfinding. In a later phase, the hospital plans to integrate the system with its appointment scheduling system. The two systems will work together, giving patients a personalized check-in experience similar to that of airlines, in which passengers receive flight alerts, can check in early and bypass services they may not require, the article said.
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