Kaleida Health, a Buffalo, N.Y.-area health system, built a digital wayfinding tool into its free MyKaleida mobile app, according to an article on the Health Facilities Management website.
Once an app user crosses the building threshold, the tool shows them an internal map with the route to the user's destination.
A blue dot moves along the route to indicate the patient’s location. It also notifies visitors of coupons at the coffee shop and other on-site vendors.
The wayfinding app, first launched in spring 2017 at Kaleida’s new Oishei Children’s Outpatient Center, is being rolled out in phases at other locations, including the system’s four hospitals.
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