Highpoint Health's Patient & Family Advisory Council (PFAC) was created to offer input and new ideas to improve patient and visitor experience at the Lawrenceburg, Ind., hospital, according to an article on the Eagle Country 99.3 website.
So far, one of the group's suggestions is to install an additional set of doors between the waiting room and the patient treatment area of the Emergency Department to make the areas more quiet.
Some projects the PFAC has accomplished in the past two years have been touring the various hospital units to evaluate them for safety, cleanliness and directional signage.
The group also made suggestions on improving patient and family comfort and patient privacy; and creating a documentation form for the Baker Intensive Care Unit to facilitate communication with families.
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