Pioneer Valley Ophthalmic Consultants Hit with Malware

Over 36,000 patients had some of their protected health information exposed.

By HFT Staff

Pioneer Valley Ophthalmic Consultants (PVOC) in Holyoke, Massachusetts, has recently notified 36,275 patients that some of their protected health information has been exposed and potentially stolen in two security incidents at third-party vendors, Alta Medical Management and ECL Group, LLC, which provide billing and accounting services. 

According to the May 22, 2023, breach notice, the incidents occurred in 2021. PVOC discovered on March 3, 2022, that malware had been installed on the servers of the vendors between November 13, 2021, and November 15, 2021. On May 11, 2022, PVOC learned that Alta’s online patient portal was vulnerable to unauthorized access to payment receipts until October 26, 2021. 

The information potentially compromised as a result of the malware incident included names, addresses, Social Security Numbers, payment card information and medical records. The unsecured patient portal allowed unauthorized access to names, email addresses, transaction dates and times, transaction ID numbers, statement numbers, the last four digits of payment cards/account numbers and any information entered into the comments field of the portal. 

PVOC said it is unaware of any actual or attempted misuse of the exposed information. Monitoring has been stepped up in response to the breaches and additional technical resources and security personnel have been onboarded. Affected individuals have been offered complimentary credit monitoring services. 

June 16, 2023

Topic Area: Infection Control , Safety , Security

Recent Posts

Tarzana Medical Center's New Patient Tower Outfitted with Rockfon Solutions

The Friese Family Tower is the centerpiece of an extensive and ongoing hospital expansion and modernization initiative known as Tarzana Reimagined.

How Doors Help Provide Security and Privacy in Healthcare Facilities

Door manufacturers discuss how doors aid in securing facilities and providing privacy.

Bon Secours Completes Expansion of St. Francis Medical Center

The project consisted of a 55-bed renovation and vertical expansion.

Delta Specialty Hospital Experiences Email Breach

The incident was limited to just one employee’s email account.

Selecting the Right Team for Healthcare Projects

Focusing on key criteria ensure design and construction teams deliver a facility that is safe, functional and tailored to a specific healthcare setting.


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.