Focus: Patient Experience

Theme Parks Can Teach Healthcare Systems About Patient Experience

Museums, zoos and other amusements succeed when designing positive consumer experiences


Beyond a good bedside manner, consistent record keeping, robust contingency plans, well-supported staff and strong end-to-end engagement all play a role in crafting the ideal patient experience, according to an article on the Mobi Health News website.

Each of these components become harder as a system’s operations grows.

heme parks have many of the same challenges that healthcare has. Themed entertainment, resorts, destination retail — all of these situations try to create ‘immersive transformative experiences,' … and I can’t think of anything more immersive and transformative than an episode of healthcare,” Dr. Steven Merahn, chief medical officer at Centria Healthcare said in the article. 

“Healthcare, like a museum, zoo or aquarium, is in the game of informal education, because we’re trying to get patients, their families, their caregivers, their communities to learn and integrate some really challenging content,” Cynthia Sharpe, principal of cultural attractions and research at experience design agency Thinkwell Group, said.

“If I’m a parent and I’m terrified in a doctor’s office with my two-year-old who’s not breathing well, and the doctor tells me ‘Your kid has asthma,’ we’re expecting that parent to suddenly learn and assimilate and act on really complicated information.” 

New business challenges brought by the pandemic, have lead healthcare facilities to increase focus on  patient experience efforts, according to an article on the Becker’s Hospital Review website.

Facilities are working on increasing access to care and deliver a better-than-expected service.

Hospital marketing teams are focusing on promoting brand awareness and addressing patient fears by stressing that their facilities are safe and open for services.

One challenge is that data usually used to inform patient experience decisions, like HCAHPS scores and post-visit surveys, aren't useful against poor experiences before they happen.  

Read the full Mobi Health article.



October 16, 2020


Topic Area: Maintenance and Operations


Recent Posts

Patient Chokes Out Roommate at Norristown State Hospital

The incident stemmed from a dispute over the roommate throwing the patient’s books.


OhioHealth Announces Expansion of Dublin Methodist Hospital

Construction is expected to begin in winter 2026.


Atlantic Health System Forms Joint Venture with Premier Health Associates

The joint venture seeks to expand its ability to provide comprehensive primary care.


Environmental Services and the Fight Against AMR Bacteria

Disinfecting and training are low-cost options that address the rising threat of antimicrobial-resistant bacteria.


97 Senior Care Facilities in Southeast Texas Lose Power After Hurricane

The power outages have created concerns for seniors’ health during the summer heat.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 
 
 
 

Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.