Building a culture of improvement is potentially the most difficult hurdle to clear when improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores, according to an article on the Becker's Hospital Review website.
Creating a culture of improvement requires complete organizational alignment with patient experience as a top priority. In fully aligned organizations, each staff member understands that patient care is his or her business, said Carol Geffner, Newpoint Healthcare Advisors, in the article.
"It's not only about nurses or physicians improving care, it's about everyone in the system being looked upon as a caregiver, even if their job does not allow them to provide actual care," said Geffner.
Read the article.
The Role of Biophilic Design in Healthcare Facilities
TriStar Centennial Medical Center Invests $90M in Women, Children's Hospital Expansions
Virginia Cancer Specialists to Open Newly Expanded Fauquier Location
Emergency Preparedness: Building a Stronger Community
Ground Broken on Lavine Bekenstein Cancer Hospital in Massachusetts