Waiting room environment and experience effects patient satisfaction

Study says free internet would lessen frustration without time waiting for appointment

By Healthcare Facilities Today


 

According to an article on the Becker's Hospital Review website, free internet in the waiting room would completely or somewhat minimize frustration for 60 percent of respondents of a survey by Software Advice.

Other statistic include:

• Patients are split in waiting location preference, with one third preferring an exam room, one third preferring the general waiting room and one third indicating no preference.

•  Almost 40 percent of females said they would prefer to wait in a private exam room, compared to almost 30 percent of males.

• Fifteen percent of patients wait more than 30 minutes to see a physician.

• About 20 percent of patients would be willing to pay an extra fee for quicker service.

The average wait times in a primary care office are on the rise. In 2012, Alaska had the shortest average wait time at 16 minutes and 28 seconds, but it was more than a minute longer than the previous year's shortest average wait time of 15 minutes and 26 seconds in Wisconsin, according to a Vitals report.

Read the article.

 

 



January 3, 2014


Topic Area: Information Technology


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