Waiting room environment and experience effects patient satisfaction

Study says free internet would lessen frustration without time waiting for appointment

By Healthcare Facilities Today


 

According to an article on the Becker's Hospital Review website, free internet in the waiting room would completely or somewhat minimize frustration for 60 percent of respondents of a survey by Software Advice.

Other statistic include:

• Patients are split in waiting location preference, with one third preferring an exam room, one third preferring the general waiting room and one third indicating no preference.

•  Almost 40 percent of females said they would prefer to wait in a private exam room, compared to almost 30 percent of males.

• Fifteen percent of patients wait more than 30 minutes to see a physician.

• About 20 percent of patients would be willing to pay an extra fee for quicker service.

The average wait times in a primary care office are on the rise. In 2012, Alaska had the shortest average wait time at 16 minutes and 28 seconds, but it was more than a minute longer than the previous year's shortest average wait time of 15 minutes and 26 seconds in Wisconsin, according to a Vitals report.

Read the article.

 

 



January 3, 2014


Topic Area: Information Technology


Recent Posts

Rethinking Strategies for Construction Success

Encouraging project team stakeholders to communicate, collaborate, care and align around a common goal.


From Touchless to Total Performance: Healthcare Restroom Design Redefined

Facility managers are raising the bar on hygiene, durability and system performance by turning restrooms into frontline assets for infection prevention and patient confidence.


New York State Approves $53M Construction Program at Niagara Falls Memorial Medical Center

DOH greenlights first $6.5M phase, launching campus-wide upgrades to clinical spaces, infrastructure and patient care services through 2027.


How Health Systems Are Rethinking Facilities Amid Margin Pressure

As insurance uncertainty and consolidation reshape healthcare, facilities managers are turning to efficiency, adaptability and portfolio optimization to control costs.


Ground Broken on New Medical Office Building in Scottsdale, AZ

Hammes is developing a new 34,000-square-foot medical office building in Scottsdale, Arizona, in partnership with Phoenix-based NOVO Development.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 
 
 
 

Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.