Waiting room environment and experience effects patient satisfaction

Study says free internet would lessen frustration without time waiting for appointment

By Healthcare Facilities Today


 

According to an article on the Becker's Hospital Review website, free internet in the waiting room would completely or somewhat minimize frustration for 60 percent of respondents of a survey by Software Advice.

Other statistic include:

• Patients are split in waiting location preference, with one third preferring an exam room, one third preferring the general waiting room and one third indicating no preference.

•  Almost 40 percent of females said they would prefer to wait in a private exam room, compared to almost 30 percent of males.

• Fifteen percent of patients wait more than 30 minutes to see a physician.

• About 20 percent of patients would be willing to pay an extra fee for quicker service.

The average wait times in a primary care office are on the rise. In 2012, Alaska had the shortest average wait time at 16 minutes and 28 seconds, but it was more than a minute longer than the previous year's shortest average wait time of 15 minutes and 26 seconds in Wisconsin, according to a Vitals report.

Read the article.

 

 



January 3, 2014


Topic Area: Information Technology


Recent Posts

Two Steps to Controlling the Hot Zone

Strategy for disrupting dry-surface biofilm begins with a simple premise: You cannot disinfect what you cannot reach.


RiverSpring Living Breaks Ground on River's Edge Senior Living Community

Occupancy is expected in December 2028.


Encompass Health Reveals Plans to Build Inpatient Rehabilitation Hospital in Post Falls, Idaho

The hospital is expected to open in 2028 and will be part of Encompass Health's national network of inpatient rehabilitation hospitals.


Creating Compassionate Spaces in Healthcare

A new bereavement room at the Children’s Hospital of Michigan NICU aims to provide peace and privacy for families.


Study Shows Connection Between Odor and Patient Experience

A 2024 study identifies the top smells in hospital waiting rooms and how they impact the patient and visitor experience.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.