Survey shows few hospitals are keeping up with consumer expectations

August 28, 2017

A recent survey reports that only 8 percent of healthcare organizations are applying successful practices to meet changing consumer expectations, according to an article on the DotMed website.

The 2017 State of Consumerism in Healthcare report by Kaufman, Hall & Associates, LLC.  benchmarks how well America's hospitals and health systems understand their consumers and apply effective strategies to meet their needs in areas including improving the patient experience. 

Fifty-eight percent identify offering digital tools and information to enable consumer engagement as high priorities, but just 14 percent have those capabilities. 

Only 15 percent of organizations are aggressively moving to improve patient access with both diverse sites of care and digital connectivity. 

Read the article.

 

 

See the latest posts on our homepage


Share

Topic Area: Information Technology


Recent Posts
Recent Posts

Video addresses surviving an extreme violence incident


Training can make the difference

2/22/2018

Focus: Facility Design

Designing tomorrow's pediatric spaces


Criteria are: People, technology and safety and infection control

2/22/2018

Focus: Facility Design

Healthcare facility's hybrid construction method combines integrated delivery model, incremental permitting and collaborative review


The alignment of schedule, program and design required a highly collaborative approach with construction, design and client feedback

2/22/2018

Report finds healthcare lagging in cybersecurity protocols


The healthcare industry is one of the lowest performing industries in terms of endpoint security

2/22/2018

Study: 'Home hospital' model slashes costs


Model where patients receive hospital-level care in their homes doesn't hurt quality or patient safety, according to study

2/22/2018





Post Comment




FREE
NEWSLETTER

• News and Updates
• Webcast Alerts
• Building Technologies



All fields are required.