Survey shows few hospitals are keeping up with consumer expectations

August 28, 2017

A recent survey reports that only 8 percent of healthcare organizations are applying successful practices to meet changing consumer expectations, according to an article on the DotMed website.

The 2017 State of Consumerism in Healthcare report by Kaufman, Hall & Associates, LLC.  benchmarks how well America's hospitals and health systems understand their consumers and apply effective strategies to meet their needs in areas including improving the patient experience. 

Fifty-eight percent identify offering digital tools and information to enable consumer engagement as high priorities, but just 14 percent have those capabilities. 

Only 15 percent of organizations are aggressively moving to improve patient access with both diverse sites of care and digital connectivity. 

Read the article.



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