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Focus: Patient Satisfaction/Experience

The right communication can improve patient satisfaction

Infographic charts key patient touchpoints


Healthcare systems can increase patient satisfaction by using communication techniques from the hospitality industry. Digital signage and interactive kiosks can provide wayfinding and navigation services, easing patient wait time with custom TV content. By showing nutritional information on digital menu boards, healthcare systems can transform their patient touchpoints. 
 


Healthcare Patient Experience Infographic by Spectrio

 
 


December 27, 2017


Topic Area: Information Technology

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